Privacy Policy — Coordable.co

1. Introduction

Coordable ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our geocoding platform and services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you use our Service:

Account Information: Email address and name when you create an account
Usage Data: Information about how you use our Service, including geocoding requests, session data, and platform interactions
Address Data: Addresses and related information that you submit for geocoding processing

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

Session information stored in cookies for authentication and platform functionality
Analytics data through Umami (privacy-focused analytics) to understand platform usage
Technical information such as IP address, browser type, and device information

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our geocoding and AI address cleaning services
To process your geocoding requests and deliver results
To manage your account and provide customer support
To improve our Service and develop new features
To analyze usage patterns and platform performance
To communicate with you about your account and our Service

4. Third-Party Services and API Keys

Our Service integrates with third-party geocoding providers (such as Google Maps API, HERE, and Mapbox). When you use our Service:

You are responsible for providing your own API keys for these third-party services
You are fully responsible for complying with the terms and licenses of these external providers
We use your API keys solely to perform geocoding services on your behalf
We are not responsible for the quality, accuracy, or results provided by third-party geocoding services
Your API keys are stored securely and used only for the geocoding operations you request

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

Geographic Location: All data is stored on servers located in Europe
Security Measures: We use industry-standard security practices to protect your data
Access Control: Access to your data is restricted to authorized personnel only
Encryption: Data is encrypted in transit and at rest

6. Data Retention

We retain your personal information for the following periods:

Account Data: Retained for the duration of your account plus 6 months after account closure
Geocoding Sessions: Automatically deleted after 6 months
Usage Data: Retained for 6 months for analytics and service improvement purposes

You have the right to delete your geocoding results (sessions) at any time through the platform. You may also request complete account deletion by contacting us.

7. Cookies and Tracking

We use cookies and similar technologies in the following ways:

Essential Cookies: Required for platform functionality, authentication, and session management
Analytics: We use Umami for privacy-focused analytics (no personal data tracking)
No Tracking Cookies: We do not use tracking cookies or third-party advertising cookies

You can control cookie settings through your browser preferences.

8. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete personal data
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Restrict Processing: Request limitation of how we process your personal data
Right to Data Portability: Request transfer of your data to another service provider
Right to Object: Object to processing of your personal data for certain purposes
Right to Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at contact[at]coordable.co.

9. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations or court orders
To protect our rights, property, or safety, or that of our users
In connection with a business transfer or acquisition

10. International Data Transfers

Your personal data is processed and stored within the European Union. We do not transfer your personal data to countries outside the EU unless adequate protection measures are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

General Contact: contact[at]coordable.co